Q: How do I cancel my
A: If you joined by way of Epoch.com go to http://www.epoch.com/billingsupport/ it takes about 30
You may also call our Customer Service Department
at 1-800-893-8871 or email us at firstname.lastname@example.org
Q: How Can I become a
A: You must be able to supply Great
quality images, you must be 18 or older, and be able to update at least 2 times per
month. Email email@example.com
for more information.
Q: I am unable to join
the site, I keep getting rejected, Why?
A: 1) The system will not allow you to
join if you are using a proxy server. The system will also not allow you to join if
your IP does not match where you are located, so if you are using some type of software to
hide your location, it will not allow you to join. Also, if you have ever
disputed a credit card charge with your credit card company with any site on the internet,
you will not be able to join. You also must provide the exact name, billing address
and zip code of the credit card you are using. Be sure when you join that you do not have
any spam filters on your email account. If Epoch cannot send you an email
confirmation, it will also reject you from being able to join.
2) If you are getting rejected
and have joined Southern Charms in the past, please go to http://www.epoch.com/billingsupport/retrieve.html and input your information. This will check to see if you
already have an existing account open.
Q: I am a member, but
my password is not working, what can I do?
A: You username and password are case sensitive,
please be sure you are entering it exactly as it appears in your email receipt. If you
still have problems go to http://www.epoch.com/billingsupport/
there is an option to REFRESH the username and password. If that doesn't work, write
Q: If I join one of
the sites, how will it appear on my credit card bill?
A: The credit card statement will show
Q: Is it possible
to join the site with a money order or check?
A: Southern Charms no longer accepts checks but if
you wish to mail a money order go to http://www.southern-charms.com/mo.html
Q: Where can I see the
Terms and Conditions of Southern Charms and the Joining Policy?
A: Simply visit http://www.southern-charms.com/terms.htm
for the Terms and Conditions.
Q: Where can I view
A: Simply visit http://www.southern-charms.com/privacy.html
Q: If I sign up (become a member), will I
be put on a mailing list or receive anything in the mail?
A: Absolutely not! You will not
receive anything in the USPS mail nor will your name, email address, etc. be added to any
list. All your information is kept completely confidential. The only
information you will receive is a receipt of your transaction by email, and you may
receive an email regarding your account. Some of the Southern Charm Girls occasionally
email members of new updates, etc. If you do not wish to have them email you, simply
write them and say so.